Lewes Bus

Privacy Policy

Lewes Bus LLC – Privacy Policy
Effective Date: June 11, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Lewes Bus LLC Service (“Service”) and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Lewes Bus LLC (“Lewes Bus,” “we,” “our,” “us”, or "Company") values your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal data we collect, how we use it, your rights regarding your personal data, and how we comply with applicable privacy laws, including the Delaware Personal Data Privacy Act (DPDPA).

Definitions

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Analytics Provider means any third-party Service Provider engaged by the Company to collect, monitor, or analyze Usage Data for the purpose of understanding how the Service is used, measuring performance, or improving the Website and related services.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Lewes Bus LLC.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: United States
  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Sensitive Data is any personal data revealing racial or ethnic origin, religious beliefs, mental or physical health condition or diagnosis (including pregnancy), sex life, sexual orientation, citizenship or immigration status, genetic or biometric data for unique identification, personal data of a known child, or precise geolocation data.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Lewes Bus, accessible from https://www.lewesbus.com/
  • You means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Information We Collect

When you use our website or services, we may collect the following personally identifiable information. Personally identifiable information may include, but is not limited to:

  • Contact Information: Your name, email address, and phone number.
  • Booking Information: Pickup and drop-off details for your journey.
  • Booking Preferences: Preferences related to your booking. This may include information about accommodation needs. Information about accommodation needs may be considered "Sensitive Data." We will only collect this information with your explicit consent, and you are not required to provide it to use our basic services.
  • Communications Data: Information you provide when you contact us for customer service or other inquiries.
  • Device Information: We may collect your IP address for security purposes and to ensure the proper functioning of our website and services.
  • Identity Verification Information: When requested for verification purposes, we may visually inspect government-issued photo IDs to confirm reservation ownership or verify age. We do not retain copies or store ID information from these visual inspections

Note on Payments: Lewes Bus does not directly collect or store your credit card or payment details. All transactions are securely processed by TicketSpice (operated by Webconnex), our third-party booking and payment platform. Please review TicketSpice's privacy policy for information on how they handle your payment data here: https://www.ticketspice.com/privacy-policy?utm_source=google&utm_medium=search 

How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: To process and confirm your bookings, manage your account, and provide you with the services you request.
  • To Communicate With You: To send you trip updates, respond to your customer service inquiries, and provide other important information related to your use of our services.
  • To Improve Our Services: To understand how our services are used and to make improvements to our website and service experience. This is based on aggregated, de-identified data or direct feedback, not individual tracking for profiling.
  • For Marketing Communications (with your consent): To send occasional promotional messages about our services or special offers, but only if you have explicitly opted in to receive such communications. You can opt-out at any time.
  • For Legal and Security Purposes: To comply with applicable laws, regulations, and legal processes, and to protect the security and integrity of our services and the rights of Lewes Bus and our users.

Text Messaging & SMS Opt-In

When you provide your phone number and explicitly opt in to SMS communications during the booking process, you consent to receive text messages from Lewes Bus. These messages may include:

  • Ride confirmations and updates.
  • Replies to your customer service inquiries.
  • Occasional service notices or time-sensitive promotional offers (only if you have separately consented to promotional messages).

Standard message and data rates may apply. To opt out of all SMS messages from us, reply STOP to any message you receive. For assistance, reply HELP or contact us at [email protected].

SMS delivery and opt-in services are handled via TicketSpice (Webconnex). Your phone number is not sold or shared for third-party marketing unrelated to Lewes Bus services. 

Tracking Technologies and Cookies

We may use Cookies and similar tracking technologies to track activity on our Website and to improve and analyze our Service. Tracking technologies may include cookies, beacons, tags, and scripts that collect information to enhance the user experience and marketing effectiveness. The technologies we use may include:

  • Cookies or Browser Cookies: A cookie is a small file placed on your Device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Service may not function properly. Unless you have adjusted your browser setting to refuse cookies, our Service may use cookies.
  • Web Beacons: Certain pages or emails may contain small electronic files (e.g., clear gifs, pixel tags, and single-pixel gifs) that allow us to count users, verify system integrity, or collect related statistics.
  • Persistent and Session Cookies: Persistent Cookies remain on your device when you go offline, while Session Cookies are deleted when you close your browser.

We may use the following types of cookies:

  • Necessary / Essential Cookies – These are essential to enable features such as secure login, booking management, or fraud prevention.
  • Cookies Policy / Notice Acceptance Cookies – To track whether users have consented to cookie use.
  • Functionality Cookies – To remember your preferences and personalize your experience.
  • Tracking and Performance Cookies – To analyze site traffic and interaction, typically via tools like Google Analytics.
  • Targeting and Advertising Cookies – Used by third-party advertisers (e.g., Meta Pixel, Google Ads) to show you more relevant ads based on your browsing behavior. These are only used with your explicit consent.

Our third-party booking platform, TicketSpice, may also use cookies when you interact with their system to make a booking; their use of cookies is governed by their own privacy policy. You may view their policy at: https://www.ticketspice.com/privacy-policy

Who We Share Data With

We only share your personal data with trusted third-party service providers who assist us in operating Lewes Bus and providing services to you. These include:

  • TicketSpice / Webconnex: For secure bookings, SMS communications related to bookings, and payment processing. All payment transactions are processed by TicketSpice (operated by Webconnex), which maintains PCI-DSS compliance and follows industry-standard security protocols, including encryption, access control, and secure data centers. For more information, please see TicketSpice’s Privacy and Security Policies.
  • OpenPhone: For managing telephone communications and voicemail. OpenPhone may collect Usage Data and device information related to your interactions with our calls or messages (e.g., IP address, call duration, device type). Calls may be recorded for quality assurance, training, and customer service purposes. OpenPhone is SOC 2 certified and follows industry-standard security and privacy practices. If you need to share sensitive or confidential information, please let us know — we will arrange to return your call from a non-recorded line. For more information, please review OpenPhone’s Privacy Policy.

We require these service providers to protect your personal data and only use it for the purposes for which it was disclosed.

We do not sell your personal data to third parties. For the purposes of this policy and in alignment with the DPDPA, "sell" means the exchange of personal data for monetary or other valuable consideration.

We may share anonymized or aggregate Usage Data with trusted analytics providers (such as Google Analytics) for the purpose of monitoring traffic, improving our website, and evaluating the effectiveness of our advertising campaigns.

Delete Your Personal Data

You have the right to delete, or request that we assist in deleting, the Personal Data we have collected about you.

If you have an account, you may delete certain information directly by logging in and managing your settings. You may also contact us at any time to request access to, correction of, or deletion of your personal data.

Please note that we may retain certain information when required by law or when we have another lawful basis to do so.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed and stored in locations outside of your state or local jurisdiction. This includes data processed by third-party service providers we use to deliver our services (such as booking, payments, communications, and analytics).

By using our services and providing your information, you consent to this transfer and processing.

Lewes Bus takes reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

Disclosure of Your Personal Data

  • Business Transactions: If Lewes Bus is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as part of that transaction. We will provide notice if your Personal Data becomes subject to a different privacy policy as a result of such a transfer.
  • Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid legal requests by public authorities (e.g., a court, law enforcement, or government agency).
  • We may also disclose your information when we believe in good faith that such action is necessary to:
    • Comply with a legal obligation
      Protect and defend the rights or property of Lewes Bus
    • Prevent or investigate potential wrongdoing related to the Service
    • Protect the personal safety of users or the public
    • Protect against legal liability

Your Privacy Rights

If you are a Delaware resident, the Delaware Personal Data Privacy Act (DPDPA) provides you with specific rights regarding your personal data. These rights include:

  • Right to Confirm and Access: To confirm whether we are processing your personal data and to access that data.
  • Right to Correct: To correct inaccuracies in your personal data.
  • Right to Delete: To delete personal data provided by or obtained about you.
  • Right to Obtain a Copy (Portability): To obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.
  • Right to Know Categories of Third Parties: To obtain a list of the categories of third parties to which we have disclosed your personal data.
  • Right to Opt-Out:
    • You have the right to opt out of the sale of personal data and targeted advertising. While Lewes Bus does not currently sell personal data or engage in targeted advertising, you may exercise this right if our practices change in the future.
    • You also have the right to opt out of profiling in furtherance of solely automated decisions that produce legal or similarly significant effects. Lewes Bus does not currently engage in such profiling.

California Residents
 California residents may have additional rights under the California Consumer Privacy Act (CCPA). To learn more, please visit: https://oag.ca.gov/privacy/ccpa 

Other U.S. State Privacy Rights
 Many US states provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
  • Data portability.
  • Opt-out of personal data processing for:
    • targeted advertising (excluding Iowa);
    • sales; or
    • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please email us at [email protected]. We will respond to your request within the timeframes required by law. If we decline to take action on your request, we will inform you of our reasons and provide instructions on how you may appeal our decision. 

Vehicle Cameras and Safety Monitoring

For the safety of our passengers, drivers, and vehicles, Lewes Bus uses in-vehicle technology provided by Azuga. Our vehicles are equipped with video and audio recording devices that may capture activity inside and around the vehicle during your trip. For more information, please review Azuga's Privacy Policy.

These recordings are used for safety monitoring, insurance purposes, and service quality reviews. Recordings are securely stored and accessed only by authorized personnel or as required by law (e.g., during an investigation or legal proceeding). Azuga retains video footage for up to 12 months, but archived footage may be retrievable for up to 5 years from the date of recording upon request and subject to a fee.

By using Lewes Bus services and boarding one of our vehicles, you acknowledge and consent to being recorded.

Data Security

We implement and maintain reasonable administrative, technical, and physical data security practices to protect the confidentiality, integrity, and accessibility of your personal information from unauthorized access, use, or disclosure.

However, no system or method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee absolute protection.

If we become aware of a data breach involving your personal information, we will notify you in accordance with applicable laws.

Data Retention

We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13 without verifiable parental consent, in accordance with the Children's Online Privacy Protection Act (COPPA) and the DPDPA. If you are a parent or guardian and you are aware that you child has provided us with personal data, please contact us. If we learn that we have collected personal data from a child under 13 without such consent, we will take steps to delete that information promptly.

For minors aged 13 to 17, while our services may be used by them, we do not sell their personal data or process it for targeted advertising. If our practices were to change, we would obtain the minor's explicit opt-in consent for such activities as required by the DPDPA.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information. For material changes, we may provide more prominent notice, such as an email notification. Your continued use of our services after any changes signifies your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lewes Bus LLC
Email: [email protected]
Phone: 302-470-6784