Frequently asked questions

Lewes Bus provides scheduled shuttle service between the Lewes Transit Center (17616 Coastal Hwy, Lewes, DE 19958) and Philadelphia International Airport (PHL).  We serve residents and visitors to Sussex County, Delaware, including Lewes, Rehoboth Beach, Bethany Beach, Milton, and surrounding areas. 

Our shuttles leave on time. Please arrive 15 minutes early. If there’s a delay due to traffic or weather, we’ll text/email updates. View Schedule and Departure Times

Each direction is a separate booking. After you reserve your first leg, we’ll link you to book the return.

Prefer to book now? 

• [Book Lewes to PHL ]
• [Book PHL to Lewes ]
  
  

• Cancellations more than 48 hours before departure: Full refund
• Cancellations 24-48 hours before departure: 50% refund or full credit to use within 1 year. 
• Cancellations less than 24 hours before departure: No refund but you can receive a full credit to use within 1 year. 
  
  To cancel or modify your reservation, please call (302) 470-6784 or email [email protected].

Yes! You can update your booking through your account up until the day before your scheduled departure, pending availability.

Need to make a same-day change? We can accommodate changes up to 1 hour before departure—just give us a call at (302) 470-6784 or email [email protected] and we’ll do our best to help.

As early as you can—especially for weekends, holidays, or summer travel. Reservations can be made up to 6 months in advance.

We accept all major debit and credit cards for online bookings. Phone bookings can be paid with a debit or credit card as well.
At this time we do not accept cash payments.

Our flat pricing structure includes:

• $65 one-way from Lewes to PHL (or PHL to Lewes)
• $130 round-trip
• $55 per person one-way for groups of 3 or more passengers booking together. Discount is auto applied at checkout. 

Yes— we offer 10% off the total for US military veterans. 

Groups of 3 or more passengers booking together recieve a discounted one-way rate at $55 each. 

• Lewes → PHL: 6 AM & 2 PM (EST) 
• PHL → Lewes: 9 AM & 5 PM (EST) 
We will notify all passengers via text/email if there's a disruption to the service that day due to weather, etc. 

The trip between Lewes and Philadelphia International Airport typically takes 1 hour and 45 minutes - 2 hours, depending on traffic conditions.

Our Lewes pickup and dropoff point is the Lewes Transit Center located at 17616 Coastal Hwy, Lewes, DE 19958.

PHL Dropoff: We provide direct curbside dropoff at your specific terminal.

PHL Pickup: We pick up from Zone 6 (Limousine/Van Services) on the Commercial Transportation Roadway. After collecting your luggage, follow signs to Ground Transportation/Zone 6. 

Look for our bright blue van with the "LEWES BUS" logo.

• Morning flights (9:00 AM - 4:00 PM): Take the 6 AM shuttle departing from the Lewes Transit Center to PHL. 
• Evening flights: Take the 2 PM shuttle departing from the Lewes Transit Center to PHL. 
• For return trips, choose the shuttle that allows sufficient time to collect baggage and reach our pickup point at Zone 6 of your terminal. 

A trip on Lewes Bus includes:

• Complimentary Wi-Fi
• A/C Climate control
• Comfortable Seats
• Plenty of luggage space
• Friendly, trained drivers

No - Lewes Bus does not have onboard restrooms. We recommend using the bathroom in advance!

Yes, complimentary Wi-Fi is available on all Lewes Bus shuttles to keep you connected during your journey.

Each passenger may bring:

• One standard suitcase (up to 50 lbs)
• One personal item (up to 25 lbs) (backpack, purse, laptop bag, etc.)
  
  Additional luggage beyond the standard allowance is subject to a $20 per-item surcharge and must be approved in advance by contacting us at (302) 470-6784.
   

Yes, but space is limited. Contact us at [email protected] or call (302) 470-6784  48+ hours in advance to check.

Service animals are always welcome aboard our shuttles at no additional cost.

For other pets:
• Small dogs (under 20 lbs) can travel on a lap or unoccupied seat for a $25 fee
• Larger dogs must travel in a secure crate and require purchase of a separate fare
• Cats must travel in enclosed carriers ($25 per cat, maximum of two)  

Please inform us at least 48 hours in advance when booking if you'll be traveling with a pet. Pet travel is subject to space availability.

Lewes Bus ensures passenger safety by regularly sanitizing vehicles, conducting driver health checks, and following all local and federal transportation guidelines.

Children of all ages require their own seat and standard ticket. We do not provide car seats or booster seats, so please bring your own if needed for younger children. 

Our shuttles depart at the scheduled times to ensure reliability for all passengers.

If you miss your scheduled shuttle due to a significant flight delay, contact us as soon as possible at (302) 470-6784, and we'll do our best to accommodate you on the next available departure if space permits.

If you miss your scheduled shuttle without prior notification (no-show), the entire fare is forfeited with no credit issued.

If you know you'll miss your shuttle, please contact us as soon as possible at (302) 470-6784 to discuss options.
 

In case of severe weather conditions that make travel unsafe, we may modify or cancel scheduled departures. We will notify all affected passengers as soon as possible and offer rebooking or refund options as appropriate.

We're a local Sussex County business, launching June 2025. Our founders were proud to be recognized as finalists in the Spring 2025 EDGE Grant Competition (Entrepreneur track). Our company was founded based on the need for reliable, affordable airport transportation in the region.

We're committed to reducing the environmental impact of airport transportation. By providing shared shuttle service, we help reduce the number of individual cars making the trip to the airport. Our future plans include transitioning to electric vehicles as part of our environmental commitment.

We welcome your feedback! As a nwe local business we are constantly looking to improve and find ways to better serve the community.

Please fill out our contact form (Feedback as Subject line) and we'll recieve and respond to your feedback. Or you're welcome to call us at (302) 470-6784. 

Your input helps us continually improve our service.

• Phone: (302) 470-6784
• Email: [email protected]
• Contact form: Available on our website
• Business Hours: 7:00 AM - 7:00 PM (Mon-Fri). 
  
  Need help with a trip on the weekend? We’ll respond to urgent ride-related messages as quickly as we can.